Return & Exchange Policy

Effective Date: [2024-01-01]

At Marktol, we are committed to providing you with high-quality products and excellent customer service. Please read our Return & Exchange Policy carefully before placing an order.

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1. Policy Scope

We accept returns, exchanges, and refunds only under these conditions:
✅ Returns: Unused items in original packaging within 30 days (exceptions apply)
✅ Exchanges: Defective/wrong items received (must contact us within 7 days)
❌ Non-eligible: Used/custom items (see Section 3)

2. How to Initiate a Request

Step 1: Contact us within the eligible period

• Email: support@marktolhome.com

• Required info: Order #, product name, reason, photos (if damaged)

Step 2: Wait for instructions

• We’ll respond within 2 business days with:

  • Approved/denied status

  • Correct return address (do NOT ship to the original sender address)

  • Prepaid label (if applicable) or self-shipping instructions

3. Eligibility & Deadlines

4. Costs & Responsibilities

5. Refund Process

• Timeline:

  • 3–5 business days after we receive and inspect the return

  • Additional 3–10 days for bank processing (varies by institution)

• Method: Original payment (or store credit if preferred)

6. Exchanges

• Only for: Defective, damaged, or incorrect items

• Process:

  1. We’ll ship a replacement after receiving your return

  2. Expedited shipping available (customer covers cost difference)

7. Important Notes

⚠️ Do NOT ship returns to the address on your package – Wait for our approved return address.
⚠️ Mattresses require charity pickup coordination (we’ll arrange it – no self-shipping).

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Contact Us
If you have any questions or concerns about our Returns and Shipping Policy, please reach out to us at:

Email: support@marktolhome.com