FAQ
Frequently Asked Questions (FAQs)
Welcome to the Marktol FAQ page! Below, you’ll find answers to the most common questions about our mattresses, shipping, returns, and more. If you can’t find what you’re looking for, feel free to contact our customer support team.
General Questions
1. What makes Marktol mattresses different?
At Marktol, we combine advanced memory foam technology with premium materials to create mattresses that deliver the perfect balance of comfort and support. Our mattresses are designed to enhance your sleep experience with superior durability and luxury craftsmanship.
2. Do your mattresses work with any bed frame?
Yes! Marktol mattresses are compatible with most bed frames, including platform beds, slatted bases, adjustable bases, and box springs. For the best experience, we recommend a solid, flat, and sturdy foundation.
3. Are your mattresses CertiPUR-US® certified?
Absolutely. All Marktol mattresses are CertiPUR-US® certified, ensuring they are free from harmful chemicals and meet the highest safety and environmental standards.
100-Night Sleep Trial
4. How does the 100-night sleep trial work?
We offer a risk-free 100-night sleep trial with every mattress. Sleep on it for at least 30 nights to allow your body to adjust. If you’re not satisfied within 100 nights, contact us for a hassle-free return or exchange.
5. Do I need to pay for return shipping?
No! If you decide to return your mattress during the trial period, we’ll cover the return shipping costs.
6. What happens to returned mattresses?
Returned mattresses are donated to local charities or responsibly recycled. We do not resell returned products.
Shipping & Delivery
7. How much does shipping cost?
We offer free standard shipping on all mattress orders within the continental United States. Expedited shipping options are also available at an additional cost.
8. How long does delivery take?
Standard shipping typically takes 5–7 business days. For faster delivery, choose our expedited shipping option during checkout.
9. Do you ship internationally?
Currently, we ship to [list eligible countries/regions]. For other locations, please contact our support team for assistance.
10. How do I track my order?
Once your order is shipped, we’ll send you a confirmation email with a tracking link. You can also track your order by logging into your account on our website.
Returns & Warranty
11. What is your return policy?
We offer a [number]-day return window for all products and a 100-night sleep trial for mattresses. Items must be in their original condition to qualify for a return. For more details, visit our Returns Policy.
12. What does the 10-year warranty cover?
Our 10-year warranty covers defects in materials and workmanship, such as sagging greater than 1.5 inches, foam cracks, or stitching issues. For full details, visit our Warranty Policy.
13. How do I start a return or warranty claim?
Contact our support team at [insert email/phone number] with your order number and details about the issue. We’ll guide you through the process.
Product Care
14. Do I need to flip my Marktol mattress?
No, our mattresses are designed to be one-sided. However, we recommend rotating the mattress every 3–6 months to maintain even wear.
15. How do I clean my mattress?
Spot clean with a mild detergent and cold water. Avoid soaking the mattress or using harsh chemicals. Using a waterproof mattress protector is highly recommended to keep your mattress in pristine condition.
16. Can I use an electric blanket or heating pad?
Yes, but we recommend using them on a low or moderate setting to avoid damaging the memory foam.
Order Support
17. Can I change or cancel my order?
You can modify or cancel your order within 24 hours of placing it. Please contact us immediately.
18. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and financing options through Airwallex.
19. Do you offer financing options?
Yes! We’ve partnered with Airwallex to offer flexible payment plans. Select this option at checkout to learn more.
Still Have Questions?
If your question isn’t answered here, our team is happy to help! Reach out to us via:
- Email: support@marktolhome.com